Online Reviews

Approved for 1 hour CE RACE and CVPM Credit

Online reviews are a dreaded topic among many veterinary professionals, but yet are widely expected and trusted by our clientele. Learn strategies to proactively build your library of five star reviews, use existing reviews to convert more clients, and finally, concrete examples on best practices and resources for dealing with negative reviews and positive reviews alike.

Learning Objectives

In this comprehensive, concrete-example packed lecture, you'll learn:

  • Why reviews are an integral part of a successful online reputation for veterinary practices

  • How to identify strategies and best practices to get new reviews

  • Strategies, how-to steps and example responses for both positive and negative reviews

  • Tips and tricks for earning, sharing and responding to reviews on Google, Facebook, Nextdoor, Yelp and more

Course curriculum

  • 1

    Online Reviews: The Good, the Bad & The Ugly

    • Online Reviews: RACE/CVPM Approved Lecture
    • Download: Online Review Response Template
    • Online Reviews Course Notes
    • Online Reviews Quiz: Required for RACE/CVPM Credit